FAQ: Logging into Salesforce

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Items to check if you are having trouble logging into Salesforce using Security Zen:

• Make sure you are connecting to the correct type of environment:
  • Production, Sandbox, or Custom
  • The necessary setting will depend on the type of environment and your Salesforce settings
• Make sure to use the correct username for the environment
• Make sure to use the correct password for the environment
• If you are logging in from an IP address that you don't typically use, Salesforce may require you to add a security token after the password.  Concatenate the security token after the password with no spaces or characters between the password and the security token
• Make sure the user is not locked in Salesforce
• Within Security Zen, check the Security Protocol is set to TLS 1.2 which is now the standard for Salesforce
• In order to get more information about login failures, you can log in to Salesforce through a browser and check a user's "Advanced User's Details" page.  Near the bottom of this page is a "Login History" for this user. 
  • If you see an entry corresponding to your login attempt, then this should provide additional information about the login failure
  • If you do not see an entry corresponding to your login attempt, then either the environment or username is most likely not correct

Note that Security Zen is a desktop application that logs directly into Salesforce.  When you attempt to login to Salesforce using Security Zen, Security Zen displays any Salesforce login error messages to you.  Salesforce error messages, hopefully, provide additional information about why the login was not successful.