FAQ: Licensing

How does Security Zen licensing work?

Security Zen licenses are issued as node locked licenses. This means the license works for one specific machine. Each machine is identified by a unique identifier (UID) that is accessible by the Help->License menu within Security Zen. The software for the free and paid versions are identical and available from our Download page, but the license unlocks additional features. Provide the UID at the time of purchase for fastest license processing.

Term licenses work for a period of one year from the date of purchase.

Perpetual licenses do not expire.

What if I forget to provide the UID at the time of purchase?

Don't worry! Just email us the UID and we will send you the license. Please send requests using the email address used while purchasing the license.

For term licenses, how do I know when my term is up?

Select Help->License from within Security Zen and you will see how many days remain in the current term.

How come I don't get my license instantly at the time of purchase?

We process licenses as quickly as we can, however, issuing Security Zen licenses is not yet fully automated. We operate in the United States Pacific time zone. Licenses purchased during normal business hours for the United States Pacific time zone are usually processed within an hour from the time of purchase. Licenses purchased during non-business hours are also processed as quickly as possible but may be issued the next business day.

IMPORTANT: Make sure Support@SecurityZen.Net is on your email safe sender list! We provide licenses via email. If our email address is blocked, we cannot provide the license to you.

Can I purchase a license with an internationally issued credit card?

Square can process internationally issued cards bearing a Visa, MasterCard, American Express, JCB, Union Pay, or Discover logo. For international cards you can enter a mixture of numbers and letters for the zip code. If this doesn't work you can try entering five 0's, sometimes international cards will accept this. You will also need to make sure that the CVV code and expiration date are entered correctly as well. Otherwise the card will decline.

Cardholders may be charged for currency conversion by their card issuer since payments must be processed in U.S. dollars.

UID's are associated with a particular computer. Can I replace my license if my computer dies?

Yes. A replacement license will be provided as long as the originally issued Security Zen license is no longer used and the following conditions apply:

For a Security Zen Term license, a replacement Term license will be issued during the term with the same end date as the originally issued Security Zen Term license.

For a Security Zen Perpetual license, a replacement Perpetual license will be issued if requested within four (4) years of the date of purchase.

Security Zen reserves the right to refuse to issue replacement licenses if any of the following are true:

the user is not able to verify that the prior license will no longer be used
if there is any indication of continued use of licenses claimed to be inactive
the license has previously been replaced
beyond the ending date of a Security Zen Term license
beyond four (4) years after the purchase date of a Security Zen Perpetual license